Quick version
Your privacy is very important to us.
We respect your privacy by making sure your information is kept safe.
This includes your personal details and health information.
We only collect the information we need to best meet your needs.
And we will always tell you why we are collecting your information.
We will make sure your information is correct and up to date, and if you want to see your information all you have to do is ask one of our friendly staff.
We make sure your information is kept in a safe place,
So only our staff who are involved with your support will see your information.
But if we think anyone, like another service, might need to see your information so we can meet your needs,
We will always ask for your consent first.
Full text version
Commitment
McCallum Disability Services Inc. (McCallum) respects the privacy of all people and is committed to safeguarding people’s personal and sensitive information. This Privacy Policy directs how we collect, use, store, transfer, disclose and access your personal information in compliance with:
- Privacy Act 1988 (Cth)
- Privacy and Data Protection Act 2014 (Vic)
- Health Records Act 2001 (Vic)
- Australian Privacy Principles
- National Disability Insurance Scheme Act 2013 (Cth)
Personal information is any information that can be used to identify you, which includes sensitive personal and health information.
Scope
- This policy applies to all McCallum participants, beneficiaries, business partners, donors, members of the public and all McCallum people including employees, members and volunteers.
- Types of information collected
- The type of information we collect will depend on your relationship with McCallum, and may be personal information, sensitive information or health information.
The types of personal information McCallum collects may include:
- Personal details such as name, date of birth, gender and contact information, images by photo, video and CCTV.
- Health information such as medical history and details of medical practitioners.
- Other sensitive personal details such as Aboriginal or Torres Strait Islander origin, country of birth and main language spoken at home, areas of personal interest, relationships and family background.
- Information about the products and services provided to participants.
- Financial information such as credit card details and income, bank details, income and donation history.
- Government identifiers such as National Disability Insurance Scheme (NDIS) number, Centrelink number, Medicare number, ABN, Tax File Number, citizenship residency and/or visa details and driver’s licence.
- Prospective and current employee/volunteer details such as qualifications, training records, referees details, opinions of referees, skills and experience.
- Employment security checks such as the NDIS Worker Screening Check.
- Non-personal online information gathered from our websites including cookies.
How information is collected
We usually collect personal information directly from you. However, we sometimes collect personal information from a third party such as your family, guardian or trustee, authorised representative or government agency, but only if:
• You have consented to such collection or would reasonably expect us to collect your personal information in this way; or
• If it is necessary for a specific purpose related to the delivery of disability support.
We only collect personal information for purposes that are reasonably necessary for one or more of our functions or activities. Your personal information may be used to:
• provide you with goods or a service
• provide you with educational information (e.g. such as disability support)
• report to the NDIA, government or other funding bodies on how your funding is used
• report to the NDIS Quality and Safeguards Commission on matters relating to you, such as reportable incidents
• process your purchase or donation and provide receipts
• communicate with you about how your donation is used or about McCallum’s services, causes, events, products and services, which we believe may be of interest to you
• respond to your feedback or complaints
• answer your queries.
Your information may also be used for:
• Any other purpose for which it was requested and which was advised to you.
• Directly related purposes to the list above.
Use and disclosure
We only use personal information for the purposes for which is was given to us, or for the purposes related to one of our functions or activities.
There may be instances where we must disclose personal information to external organisations, including:
• Government departments/agencies who provide funding for McCallum services.
• Contractors who manage some of the services we offer to you, such as distribution centres and data storage, who may send information on behalf of McCallum.
• Doctors and health care professionals, who assist us to deliver our services.
• Other regulatory bodies, such as NDIS Quality and Safeguards Commission or WorkSafe.
• Our professional advisors, including our accountants, auditors and lawyers.
Please be assured that wherever possible we use information in a de-identified form. Personal information will not be disclosed to third parties without your permission, except where permitted or required under the Privacy Act.
Storage and security
We take steps to protect all personal, sensitive and health information and government related identifiers held by McCallum against misuse, interference, loss, unauthorised access, modification and disclosure.
All electronic information is stored in protected systems with restricted access rights. This includes restricted access levels, firewalls, two-factor authentication password protection for accessing our electronic IT system and software, and securing paper files in locked cabinets within restricted access rooms that have alarm and monitoring systems.
Only authorised personnel are permitted to access information and then only at levels that are appropriate for their duties.
Access and correction
You have a right to access the personal information that we hold about you, and you can ask us to correct the personal information we hold about you. Please contact us if you wish to access or correct your personal information.
We will respond to your request to access or correct your information within 30 days. You may be asked to provide proof of our identity before we can process this request.
Privacy complaints
If you are concerned or have a complaint about how your personal information has been collected or handled by McCallum, please contact us. We will respond to your concern or complaint in line with our Feedback and Complaints Procedure.
How to contact us:
For further information contact us at quality@mccallum.org.au
Or alternatively you can write to us at:
Quality Team
McCallum Disability Services
29 Learmonth Street, Alfredton, Victoria, 3350
