McCallum is proud to recognise Global Accessibility Awareness Day (GAAD) on May 21, a global movement that promotes digital access and inclusion for more than one billion people with disability. McCallum is marking the day by celebrating the role assistive technology plays in helping people with disability live more independent, connected and fulfilling lives.
For Gemma Shaw, assistive technology is more than a tool. It is a pathway to confidence, creativity and meaningful employment.
Gemma is a participant in McCallum’s School Leaver Employment Supports (SLES) program which helps young people build the skills they need as they move from school into the workforce. Through SLES, she has explored her strengths, grown her independence and launched her own business Gem’s Hair and Makeup, using simple everyday assistive technologies assist her to stay organised and keep her business running smoothly.
ChatGPT supports her with conversations and editing her social media captions, Goblin Tool breaks tasks into clear step by step instructions and helps her manage her time and Typeless gives her reliable voice to text on her phone and desktop. These tools help Gemma work in a way that suits her while allowing her to do what she loves.
“These tools help me stay organised and give me confidence in my business,” said Gemma. “They also help me feel more comfortable when I am talking with people in my everyday life. Feeling more confident has encouraged me to look for an apprenticeship or work placement so I can take the next step in my career.”
McCallum CEO, Rhiannon Williams, said Gemma’s experience shows how powerful assistive technology can be in everyday life.
“Assistive technology is not just about complex equipment or specialised devices. Sometimes it is as simple as an app on a phone or computer that removes a barrier, builds confidence or opens up new opportunities. Gemma’s story is a perfect example of how the right tools paired with the right support can help people live their most inclusive and best lives.”
Currently, the NDIS funds Assistive Technology through the Capital Supports budget category. Following recent Federal Budget announcements relating to NDIS changes, the Government has signalled a stronger focus on functional capacity when assessing supports. This means all supports, including assistive technology, will be subject to closer scrutiny to ensure they are reasonable, necessary and delivering outcomes for participants.
Ms Williams said this makes awareness days like GAAD even more important.
“Accessibility is essential. When we design technology, workplaces and communities that include everyone, we all benefit. It is vital that people with disability continue to have access to the tools that support their independence, safety and participation.”
As the largest employer of people with disability in Western Victoria and a leading provider of disability supports, McCallum continues to champion accessibility, inclusion and meaningful participation across the region.

